Getting the answers

Frequently Asked Questions

I have had my card stolen, am I liable for any losses?

At the moment it's the issuers of plastic cards rather than individual cardholders who bear the initial cost of fraudulent use. Your maximum liability on credit, debit, and bank-issued charge cards is £50 for fraudulent transactions made before the issuer is notified and, in most cases, issuers waive even this small liability.

Obviously your liability is unlimited if you've been grossly negligent such as writing your PIN on the card or if you've played a part in the fraud yourself but an innocent person who gets his cards nicked is not liable for the money that's spent on it by a thief.

 

I have had my card stolen, what should I do?

The first thing to do is notify your card issuer immediately. You can find a list of contact numbers here. You must also report the theft to the police, who will issue you with a crime number.

 

My bank requested my security details by email, is it safe for me to send them?

Banks will never ask for personal financial details via email so be very wary if you get an email that purports to be from your bank requesting such information. If you're asked for information via email then always go directly to the company's website by typing the URL into the address box - don't click on the link within the email in case it takes you to a fake lookalike site. And, when dealing with financial information or transactions over the internet, always make sure that you can see the little padlock in the bottom right-hand corner of your screen and that there is an 's' after the http in the address (https) which indicates that the site is secure.

 

What's in a credit report?

  

 

 

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